Refund policy

We have a 30-day return policy. You have 30 days after receiving your order to request a return.

To be eligible, items must be unused, unworn, and in their original condition and packaging. Proof of purchase is required.

To request a return, contact us at auroraloop888@gmail.com. If your return is accepted, we will provide return instructions and the return address. Items sent back without prior authorization will not be accepted.

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Damages and issues

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include your order number and clear photos so we can make it right.

Exceptions and non-returnable items

Custom or personalized items, final-sale items, and gift cards cannot be returned. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order after the return is accepted.

European Union 14-day cooling-off period

If your order is shipped into the European Union, you may cancel or return it within 14 days for any reason, subject to applicable law. Items must be unused, unworn, and in their original condition and packaging, with proof of purchase.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed after approval, contact us at auroraloop888@gmail.com.